FAQ

General FAQs

Are Redheads interested in my old matchboxes?

We are always interested in seeing vintage matchboxes, make sure to send us images through to our official Facebook page. If you would like to discuss matchboxes further, contact the Australian Matchbox Collectors Society.

What is Redheads?

Instantly recognised by most Australians, ‘Miss Redheads’ is the glamorous bombshell that adorns every box of Redheads matches. First used on matchbox packaging in 1947, today Redheads is synonymous with natural wood charcoal, firelighters, gasmatches, firelogs and of course, matches.

How do I contact a Redheads team member?

For an instant response, please private message the official Redheads Facebook page (@redheadsmatches). Alternatively, call the Redheads phone line to request a call back (1800 335 691) or email Redheads directly at sales@redheads.com.au

How can I keep up to date with Redheads?

The best way to stay up to date with all of the new products and competitions, stay tuned to the Redheads Facebook page (@redheadsmatches) and the Redheads E-Newsletter.

Where are Redheads products made?

For more information on where the Redheads range are manufactured, please see the individual FAQs.

Redheads Matches FAQs

How are matches made?

We use a lot of matches in Australia: on an average of 10 matches per person, per month. To satisfy the demand for matches in Australia, Swedish Match produces 6 million Redhead® matches a day. Click here for more information.

Redheads Firelighters FAQs

Why did Redheads make the change in Firelighters 24s?

In 2015 Redheads changed the Firelighter 24s to include a foil seal. This was to ensure the Firelighter cubes are kept fresh and optimum. The foil is tight to ensure that the firelighters do not encounter oxygen and expire.

Is there an easier way to pop out the Firelighter?

To pop out the Firelighter easier, puncture the foil directly over the cube and gently push it out from the back of the tray.

What is the best way to light the Firelighter?

The best way to light the Firelighter is with a Redheads Gasmatch and ensuring that the Firelighter has plenty of airflow.

Do I need to unwrap the Wrapped Firelighters?

Nope, the great thing about the Redheads Wrapped Firelighter is that you light the wrapper meaning you never have to touch the Firelighter.

Are the Wrapped Firelighters water proof?

Yes, should the Wrapped Firelighter get wet: simply wait for the Firelighter to dry off before using.

Redheads Charcoal FAQs

What is the best way to light the Redheads Charcoal?

The best way to light Redheads Charcoal is with a standard chimney starter. Simply place the desired amount in the chimney starter and hold over 3-4 lit Redheads Firelighters with plenty of airflow and then leave for roughly 20 minutes or until the charcoal is mostly ashed over. If you do not have a chimney starter, simply place the desired amount of charcoal over 3-4 Redheads Firelighters with plenty of airflow and then leave for roughly 20 minutes or until the charcoal is mostly ashed over.

How can I maintain heat on the charcoal?

Airflow is incredibly important to solid fuel BBQ. With more airflow comes more heat. It is important to have lots of airflow when preparing the fuel so that it has a healthy fire brewing.

Redheads Gas Matches FAQs

How can I fill my gasmatch?

With a can of butane gas, hold firmly, insert refill into valve applying an even downward pressure. Escaping gas indicates lighter is full.

Where can I purchase the correct butane gas to refill my Redheads Gasmatch?

The best way to refill a Redheads Gasmatch is with Ventii Butane Gas Refill which can be purchased from Bunnings Hardware or alternatively from the kiosk at any Coles or Woolworths.

My Dual Flame isn’t igniting even though it is new. What do I do?

Make sure the gas is turned up before igniting. The flame adjuster is the black dial located on the bottom of the gasmatch.